Confidentiality and security are fundamental values of KRONOS HOMES and, accordingly, we are committed to guaranteeing the user’s privacy at all times and to not collecting unnecessary information about the User.
Who is responsible for processing your data?
Depending on the processing carried out, the controller of your personal data may be KRONOS INVESTMENT MANAGEMENT SPAIN, S.L. and/or the various companies managed by KRONOS INVESTMENT MANAGEMENT SPAIN, S.L. that are promoters of the project, all of which have their registered office at C/Serrano 3, 28001 Madrid.
KRONOS INVESTMENT MANAGEMENT SPAIN, S.L. is responsible for the centralised management of data processing on behalf of the Kronos group companies which, as promoters of the various developments, are the controllers of the personal data obtained in each development. Hereinafter, «KRONOS HOMES».
If you wish to know the details of the KRONOS HOMES group companies, or to submit any query or request regarding data protection, you can contact us at the following email address: [email protected]
What are the purposes of the processing of personal data?
A) Contact or project information form / email or phone call:
If you have entered your details in the contact form, or have called or emailed us requesting information, KRONOS HOMES will process your personal data in order to handle and manage your request, responding to the request for information you have made. Likewise, KRONOS HOMES will send its Newsletter to people interested in any of the projects who have made contact through that form.
This processing of personal data is based on the consent you give by actively submitting your request.
You may withdraw your consent at any time and without having to give a reason, by expressing your wish at the email address: [email protected]
B) Request to receive commercial communications about other developments, services, projects and the KRONOS HOMES newsletter
In addition to the specific project about which you are requesting information, you have the option of receiving periodic information about other projects and developments marketed by the Kronos group. This processing will only be carried out if you have given your consent in the box provided for that purpose. You may withdraw your consent at any time and without having to give a reason, by expressing your wish at the email address: [email protected].
C) Cookies:
The KRONOS HOMES website installs cookies on users’ browsing devices in order to obtain analytical and statistical information about their browsing and use of our website. In addition, third-party cookies are processed on this website for advertising purposes. These cookies are installed voluntarily by users, who may, at any time, configure their options or withdraw the consent given.
In any event, you can find more information about cookies in the cookie policy.
D) Customer Area (web):
D.1) Registration, sign-up and management of access to the Customer Area:
If you are a KRONOS HOMES customer and access the Customer Area, KRONOS HOMES will process your personal data to manage your registration, allow access and administer your user account, as well as to manage the necessary communications related to that access (for example: technical or security notices). This processing of personal data is based on the performance of the contractual relationship with you.
D.2) Management and retention of information relating to your contractual relationship with KRONOS HOMES:
KRONOS HOMES will process the personal data you provide, or that is generated within the Customer Area, in order to make available to you and retain the documentation and information relating to your contractual relationship with KRONOS HOMES, as well as to manage the necessary actions related to that relationship (for example, status tracking, operational communications and administrative management). This processing of personal data is based on the performance of the contractual relationship with you.
D.3) Management of incidents and support requests:
If you report an incident or request through the Customer Area, KRONOS HOMES will process your personal data in order to record, process and manage that incident or request, including, where necessary, passing it on to the internal teams or external collaborators responsible for resolving it.
This processing of personal data is based on the performance of the contractual relationship and, where applicable, on KRONOS HOMES’ legitimate interest in properly managing customer care and support.
How long do we keep your data?
- Contact: we will process your data for as long as necessary to handle and resolve the request you have made through the Contact section and, in any event, KRONOS HOMES will delete it within a maximum period of 1 year.
- Commercial communications: we will process your contact details to send you information about KRONOS HOMES for as long as you wish. Once you withdraw your consent, we will delete your data and you will receive no further commercial communications or our Newsletter.
- Cookies: in the case of cookies, data may be processed for as long as you maintain your consent to their installation and for the period during which they are installed, up to a maximum of 2 years.
- Customer Area: we will process your personal data for as long as you are a KRONOS HOMES customer. Once that relationship has ended, or removal from the Customer Area has been requested, KRONOS HOMES will keep the data duly blocked for 6 years, in accordance with article 30 of the Commercial Code. As regards incidents, requests and communications made through the Customer Area, the data will be kept for as long as necessary for their proper handling and resolution.
Who do we share your data with?
Depending on the enquiry you make, your data may be disclosed to the KRONOS HOMES group entity that is the promoter of the project. Information on the corporate name of the promoter will be provided in the specific information for each project. Likewise, you may at any time request details of the group companies or of the promoter of the project you are interested in by email: [email protected]
In addition, KRONOS HOMES works with service providers, such as IT and website maintenance companies, legal services and consultancy services, which may access KRONOS HOMES’ personal data in order to provide their services.
KRONOS HOMES carefully selects and monitors these third parties, with whom it has signed data protection agreements under which they are required to comply with a series of data protection obligations.
In addition, KRONOS HOMES may disclose the data of interested parties to the administrative authorities that request it.
Apart from the above, KRONOS HOMES does not disclose your personal data to any additional third party.
Security of your personal data
In order to safeguard the security of your personal data, we inform you that KRONOS HOMES has adopted all the technical and organisational measures necessary to guarantee the security of the personal data provided against alteration, loss and unauthorised processing or access.
Keeping your data up to date
It is important that, so that we can keep your personal data up to date, you always inform us of any changes to it; otherwise, we cannot be held responsible for its accuracy.
What are your rights regarding your personal data and how can you exercise them?
You may, under the terms established in data protection regulations, withdraw at any time the authorisation given for the processing and disclosure of your personal data, as well as exercise your rights of access, rectification, objection, restriction, erasure and portability, and the right not to be subject to automated decisions, by writing to KRONOS HOMES at the email address [email protected] with registered office at C/Serrano 3, 28001 Madrid.
How can you assert your data protection rights?
If you consider that any of your data protection rights has been infringed, you may contact KRONOS HOMES so that it can correct or resolve your concern, using the address mentioned in the previous section. In any event, you may always contact the data protection authorities to safeguard your rights. www.aepd.es